October 17th, 2011

RIM says “sorry” with free premium apps

Research In Motion (RIM), the BlackBerry maker, will offer a selection of premium mobile apps for free by way of apology and appreciation for users’ patience during last week’s BlackBerry service blackout.

 

BlackBerry services went down across the globe last week, impacting millions of subscribers, some for up to three days. RIM blamed the outages on a core switch failure in its network infrastructure followed by the surge of the backlog that effectively throttled data delivery.

“You expect better of us, I expect better of us. We’ve now restored full services.” Mike Lazaridis, RIM Co-CEO

 

RIM will now offer its users a series of premium mobile apps valued at more than $100. From October 19 until December 31 2011, BlackBerry users can download free apps from BlackBerry’s App World, including Gameloft’s SIMS 3Bejeweled and N.O.V.A., Shazam Encore, Vlingo Plus: Virtual Assistant, Ice Cold Apps’ Photo Editor Ultimate and iSpeech.org’s DriveSafe.ly Pro and iSpeech Translator Pro. RIM is also promising that more apps will be made available during the offer period.

In addition, RIM will offer enterprise customers one month of free technical support.

In a statement, Lazaridis said RIM will “work tirelessly” to restore BlackBerry customers’ confidence. “We are taking immediate and aggressive steps to help prevent something like this from happening again,” he added.

Full details of the offer are available here: http://press.rim.com/release.jsp?id=5214


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